Activation & Installation Procedures

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Frequently Asked Questions

Our FAQ provides the quickest way to find answers to most of your general software questions. If you are unable to find what you are looking for, please send us a support request message.

No. The program is licensed to a single user for use on a single computer. Install the program only on the computer that will be used to run the program

No. The program will only run on a stand-alone computer (e.g., desktop, laptop, notebook, etc.)

Click here for Personal Plus and click here for Professional.

You are entitled to do this at no cost. Please do not skip any steps in the procedure as we will not be able to reactivate your software until you have provided a confirmation of deactivation. Click here for the procedure.

The Benefits Calculator will notify you when a program update is available. Please note that you must choose to run the update, it will not be done automatically so you can choose a time that works best for you.

Regarding Surface tablets, it will most likely not be compatible but it does work on a few older versions.

Regarding Google Chromebooks, it is not compatible with any Chromebooks.

Yes – The CSRS-FERS Benefits Calculator and Retirement Analyzer runs on Windows 8 Tablets.

However it will not work on most Windows 8 RT Tablets. Tablets in this category currently include (but are not limited to):

* Microsoft Surface PRO (for more detail, please visit: https://support.microsoft.com/en-us/kb/2858199)
* Acer W700
* Acer Iconia W510
* HP ENVY x2
* Lenovo ThinkPad Tablet 2
* Dell XPS 12
* Samsung ATIV Smart PC

Note: Windows 8 Tablets run legacy Windows software (XP, Vista, and Windows 7). Most other tablets (Windows 8 RT) do not run Windows software

Our software will run on a MAC but only in a Windows OS inside a virtual environment (XP, Vista, Windows 7, 8 or 10). Some of our MAC customers reported running our software using the following Windows virtual environments.

1. VirtualBox is free and is excellent:

Download Here: VirtualBox


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